Question 1

Do you display fixed prices on the website?

Accepted Answer

No. Every project is quoted based on material, dimensions, finish, and quantity. Submit an RFQ for pricing.

Question 2

What is your minimum order quantity?

Accepted Answer

Sample orders: 1 piece. Bulk production: typically 5–10 units per design depending on complexity.

Question 3

How long is production lead time?

Accepted Answer

Samples: 3–5 weeks. Bulk orders: 4–8 weeks depending on quantity and finish.

Question 4

Do you ship internationally?

Accepted Answer

Yes. FOB from Semarang or Surabaya port. We handle export documentation.

Question 5

Can I request a sample before bulk order?

Accepted Answer

Yes. We recommend sample approval for all custom and hospitality projects.

Question 6

What payment terms do you offer?

Accepted Answer

Typically 50% deposit, 50% before shipment. See our Payment Terms page for details.

Question 7

Do you offer custom dimensions?

Accepted Answer

Yes. Share your specifications in the RFQ form and we will confirm feasibility.

Frequently Asked Questions